Qalam
Support
A book will not open, the catalog looks empty, the app crashes? Write to us. Below is where to write and what to put in the message — that is usually what decides how quickly it can be answered.
Where to write
These channels are shared with the Uhud app — mention that you are writing about Qalam.
What to include
These four make a problem easy to find.
The app version
Which version you are on.
The device identifier
Shown in the app's settings, in the device section. It is how your records on the server are found.
Device and OS
For example: iPhone 13, iOS 18.
What you did, what happened
Which book, which screen, what you expected. A screenshot helps.
We can help with
- A book that will not download or open, or a catalog that looks empty.
- Reading position or settings resetting unexpectedly.
- A mistake or a broken passage in the text of a book.
- The app crashing or freezing.
- A request to delete your data from the server.
We cannot help with
- Recovering an account — the app has none, so there is nothing to recover.
- Bringing back a lost reading position — they live on your device only, and we hold no copy.
- Notifications and reminders — Qalam sends none; the app has no notification permission.
- Prayer times, Qibla and audio sermons — those are in the Uhud app, not in Qalam.
Deleting your data
Send the device identifier from the app's settings and the rows carrying it are deleted from the server.
Replies come from the developer, so they can take a little while.